THE RELATIONSHIP BETWEEN NURSE COMMUNICATION AND PATIENT SATISFACTION IN THE EDELWEISS INPATIENT WARD AT ARIFIN ACHMAD REGIONAL HOSPITAL, PEKANBARU

Abstract

Therapeutic communication is crucial as it can influence patient satisfaction with the healthcare services provided. Professional communication by nurses is planned and carried out to assist in the healing and recovery of patients. Patients tend to feel satisfied when they receive friendly and responsive treatment from nurses. However, the lack of effective communication by nurses has become a common complaint among some patients in inpatient care. This study aims to determine the relationship between nurse communication and patient satisfaction in the inpatient ward. The research method used is a quantitative approach with a correlational design. In this study, the researcher employed a non-probability sampling method. The results indicate a significant relationship between nurse communication and patient satisfaction, with a p-value of 0.001, which is below the significance threshold of 0.05. Therefore, the relationship between these two variables is statistically significant. It can be concluded that the better the communication conducted by nurses, the higher the level of satisfaction experienced by patients. It is recommended that the hospital enhance communication training programs for nurses to improve more effective interactions with patients.