PATIENT SATISFACTION IN THE INPATIENT ROOM OF INDRAMAYU HOSPITAL

Abstract

Satisfaction is a feeling of pleasure that someone feels after getting a service or product as expected. Patients who are satisfied will use hospital services repeatedly and attract other consumers to use the services of the hospital. But on the contrary, patient dissatisfaction will have an impact on the number of patient visits decreasing which can lead to a decrease in the amount of hospital income and affect the quality and image of the hospital. This study aims to describe patient satisfaction in the inpatient room of Indramayu hospital. The research method used descriptive analysis. The population in this study were patients who were hospitalized in the internal medicine ward and surgical ward. The number of respondents were 89 taken by purposive sampling method and the determination of sampling in each room was carried out by proportional sampling. The research instrument used a patient satisfaction questionnaire sheet that has been tested for validity and reliability. The research test used univariate analysis, presented in frequency distribution and percentages tables. The research results showed that based on the tangibles dimension 81 respondents (91.0%) expressed satisfaction, reliability 52 respondents (58.4%) expressed dissatisfaction, responsiveness 86 respondents (96.6%) expressed satisfaction, assurance 83 respondents (93.3%) expressed satisfaction, and empathetic 83 respondents (93.3%) expressed satisfaction. In conclusion, patient satisfaction in the inpatient room of Indramayu Hospital was  not satisfied as many as 44 respondents (49.4%). Suggestion: Nurses need to be thorough, punctual, and work wholeheartedly in providing nursing care.